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Terms & Conditions

Changes to bookings/cancellations

 

If the service becomes unavailable for the period contracted due to circumstances beyond Touring Catalonia control (such as theft, fire, earthquake, no availability hotel rooms, extremely bad weather, etc…), Touring Catalonia will use its best efforts to offer the client a suitable alternative.  If Touring Catalonia  is unable to offer a suitable alternative, the client will be entitled to a full refund of any monies paid to Touring Catalonia, minus any costs Touring Catalonia has incurred related to this booking.

 

If the client wants to cancel a booking must notify Touring Catalonia by email to [email protected]. If the client cancels a booking for any reason, the following cancellation fees apply:

 

a)If cancellation occurs 30 days or more before the start date, the client will be entitled to a full refund of the minus incurred costs.

b)If cancellation occurs within 15-30 days of the start date, the client will be entitled to a refund of 80% of the total price.

c)If cancellation occurs within 7-15 days of the start date, the client will be entitled to a refund of 20% of the total price.

d)If cancellation occurs within 7 days of the start date, the client will not be entitled to any refund.

 

Any changes to an already confirmed booking will incur a fee of 20euro and must be sent in writing to [email protected] . To avoid misunderstanding of any sort: changes are not made unless confirmed in writing by Touring Catalonia.

 

No refunds will be made for early returns, late pickups, no-shows or change of mind.

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